![]() Unfortunately, store staff could not make the change. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.Ī few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. Others are not so pleased with the help that they have received. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Sprint customers express a range of opinions about the company's phone-based customer service. How do People Feel About Sprint's Phone Customer Service? Eventually, you'll be directed to an agent. One way to fast-track your concern to a live person is to hit "0" at each prompt. Some customers prefer to not have to wade through an automated voicemail message. ![]() If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance. The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative. Changing personal information, such as name or address.People call Sprint for a range of reasons, including: As you might expect, Sprint offers multiple customer service options, including phone-based support. Sprint provides telephone and Internet services to over 54 million customers.
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